FAQ

1. What should I pay attention to before placing an order?

Before submitting an order, please carefully review the product description, specifications, and related notes on the product page. Ensure that the selected items, quantities, and shipping information are correct.

2. Is payment secure?

All online payments are processed through encrypted payment systems to ensure the security of your transaction information. Available payment methods are clearly displayed on the checkout page.

3. What happens after I successfully submit an order?

Once your order is submitted and payment is completed, the system will generate an order record and enter the processing stage. You will receive a confirmation notification containing your order details.

4. When will my order be shipped?

Orders are processed after confirmation. Once processing is complete, your order will be shipped. The exact timing may vary depending on the order.

5. How can I check the delivery status?

After shipment, tracking information will be linked to your order. You can check the current delivery status at any time through the tracking function provided on the website.

6. What should I do if the product does not meet my expectations?

If there are issues with the product, you can provide feedback within the specified period. Please have your order information and relevant details ready to facilitate follow-up processing.